i recently signed up for carbonite’s cloud backup service, and it’s great. on-the go access to all your (backed up) files from any browser is very vaulable! so is the flat rate starting at 59 USD per year, which includes unlimited storage.
one thing that has been bugging me, is their 30 day file retention limit: they delete backed-up files after 30 days, it says on their website, but it wasn’t clear to me whether that just applies to deleted files, or all files if you don’t connect within 30 days.
customer service was kind enough to clear that up for me. since i couldn’t find that piece of information on the web, i thought i’d share:
No, the 30 day file retention applies to files that are deleted/removed from your computer only.
If the system is off, Carbonite will retain the files and continue back up when a connection to the web is reastablished.
full disclosure: if you decide to sign up with carbonite through the provided referral link, we will both get a 20 $ amazon.com gift card. the link was inserted after the post was written & prescheduled, and i really am a satisfied carbonite customer.
One thought on “will carbonite delete your backup files if you’re offline for 30 days? the answer is no.”
Unless you forget to update your credit card info like I did. I got busy, and when I was back online to update my info, poof, they said all was deleted, account closed.